ICT Operations Manager

Stevenage Borough Council is looking for a strategic leader to head our ICT Operations Service. You will lead the core IT teams for our Shared IT partnership. This role is for a leader who balances strategic vision with a high-performance culture of delivery. Your primary goal is to ensure the stability, security, and performance of the council s technology. You will deliver critical services that directly impact residents. You will report directly to the CTO and act as a senior escalation point. You will manage a team of specialist managers. Your direct reports include: • Applications Manager. • Cyber Security Manager. • Networks and Telephony Manager. • Infrastructure Services Manager. Key Responsibilities • Strategic Growth: Develop the ICT Operational Strategy, Architecture, and Roadmap. • Financial Oversight: Create and manage capital and revenue budgets alongside leadership. • Commercial Leadership: Lead procurement, supplier selection, and contract negotiations. • Service Excellence: Establish KPIs to track efficiency and drive continuous improvement. • Resilience: Oversee disaster recovery and business continuity planning. • Governance: Work with Internal and External Auditors to provide security assurance. You will be successful if you have: • Strong leadership skills with experience managing high-performing teams. • Proven ability to deliver strategic objectives within budget and on time. • Excellent understanding of IT operations best practices and security ..... full job details .....