ICT Helpdesk Technician

Adecco are pleased to be recruiting for a ICT Helpdesk Technician to work within the South Gloucestershire Council. Location: Yate, BristolContract Type: TemporaryHourly Rate: £16.37 per hourEnd Date: January, 2027Working Pattern: Full Time 37 hours per week Monday to Friday between the hour of 7.30am and 5.30pm Exciting Opportunity Alert!Our client, a forward-thinking organisation in the public services sector, is seeking an enthusiastic ICT Helpdesk Technician to provide exceptional technical support to approximately 3,000 internal users. This role is pivotal in ensuring seamless service delivery, making it an ideal opportunity for those who thrive in a fast-paced environment. Role Purpose:As the first point of contact for IT incidents, service requests, and technical queries, the ICT Helpdesk Technician will play a key role in restoring service quickly and minimising disruption. This position is perfect for individuals who possess strong problem-solving skills and a commitment to delivering outstanding customer service. Key Responsibilities: Serve as the primary contact for IT incidents and service requests. Log, categorise, prioritise, and manage tickets with precision. Diagnose and resolve common technical issues related to accounts, software, hardware, and connectivity. Keep customers informed with clear and timely updates throughout the ticket lifecycle. Adapt communication styles to match the customer''s technical knowledge. Escalate complex issues to the relevant ..... full job details .....