ICT End User Services Engineer

ICT End User Services Engineer Salary: £33,699 up to £38,220 per annum pro rata Grade: 6 Location: based at Melton Borough Council offices, Leicestershire Contract: permanent, 37 hours per week, Monday to Friday About the role Do you want to play a pivotal role in enabling two district and borough councils to achieve their digital transformation ambitions? We are looking to recruit a talented End User Services Engineer who will support our user base to get the best out of the technology we use. What you will be doing You will work with internal customers, suppliers and colleagues to deliver the highest-quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation. You will focus on delivering great customer service, excellent solutions as well as proactive maintenance to keep our technology estate in tip-top condition. The ICT End User Services Engineer works exclusively with all technologies and devices that our customers use; therefore you will need to be able to confidently support the technologies we use: Desktop - Windows 11, Microsoft365, Teams, SharePoint, Citrix XenApp/XenDesktop Mobile - Android through our MDM (Intune) Microsoft Services - Exchange, SQL, SCCM/Microsoft Endpoint Configuration Manager (MECM), WSUS Active Directory and Windows administration tools Virtualisation technologies - VMware, Nutanix (Acropolis) Remote access systems such as TeamViewer About you You will be a proactive and technically ..... full job details .....