ICT Apprentice

An exciting opportunity is available for an enthusiastic individual to join an IT Support company as an Information Communication Technician (ICT) Level 3 Apprentice. This role based in the West Midlands, is ideal for someone passionate about IT, eager to develop technical skills, and ready to support the digital operations of a growing business. Duties Provide first-line technical support to staff and end-users, resolving issues related to hardware, software, and network systems Install, configure, and maintain IT equipment, including computers, mobile devices, and printers Support the management and deployment of operating systems and application software Monitor and maintain network infrastructure, including Wi-Fi, LAN, and telephony systems Assist with cyber security tasks and participating in IT security awareness initiatives Handle data backup and recovery procedures Create and update technical documentation and user guides Deliver excellent customer service both in-person and remotely Collaborate with IT colleagues and other departments to solve problems and improve services CANDIDATE REQUIREMENTS Independent skills Team work skills Organisational skills Good written and oral communication skills Self-Motivated ..... full job details .....