Ice Cream Services Sales Support Manager

Overview

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Ice Cream Services Sales Support Manager

role at

Tetra Pak .We are looking for a Regional Ice Cream Sales Support Services Manager who will:Responsibilities

Fully support Market Operations within the Ice Cream Services Business (Parts, Maintenance, Upgrades, Training and Plant Components), including Consumables and Food Ingredients across the EMEA region, being the primary contact of the Sales TeamDrive Ice Cream competence development across the regionProvide sales support, technical support and coaching for local Markets when deep technical knowledge is requiredParticipate in the Ice Cream Global network and work in alignment with the Business Stream Ice Cream EquipmentDefine and agree on targets (KPIs) with Markets and support the preparation of the Ice Cream Operational Plan in accordance with growth objectives and the Services 3YP (3-Year-Plan). Follow up and analyse business results, identify actions to fulfil annual growth and profitability targets together with the Markets to secure growth objectives and penetration of Services Agreements into Account PlansProvide technical and financial expertise in Ice Cream Services when required, including supporting customers, and providing sales support and coaching to local Market Services Teams. Ensure that local laws, commercial policies, and Occupational Health and Safety (OHS) procedures are followedGather market information and capture customers’ pain points to support the development of New Services relevant for the Ice Cream Services Portfolio by participating in the process, executing pilots in the regions, and identifying new business opportunitiesDrive Competence Development to fully support current and future needs by being directly involved in the process. Support and coach the Markets across the regionSupport the deployment of the Ice Cream Services (Start-up offering, conversion of the Single Sales to Services Agreements, Remote Support, Virtual Training, Troubleshooting, Paper Wraps, Paper Cups, etc.) by providing the technical skills and business knowledgeSupport Marketing and Communication with content for Webinars, Sales Campaigns and Trade ShowsCoordinate global strategy activities with Global Account Customers and relevant stakeholders such as Market Operations, Customer Services Operations, and Customer Issue Resolution (CIR)Qualifications

5–10 years of experience in the Ice Cream business with strong foundations and solid knowledge in this fieldA Bachelor’s degree or equivalent skills and experience, preferably in Engineering, Food Technology, or ScienceWorking knowledge and expertise in the Ice Cream Sales Business and Customer Account ManagementHigh customer-focused mindset with good business and financial understandingCapable of managing complex stakeholders at all levels of the organisationStrong communication and interpersonal skills to influence and negotiateFluent and clear communicator in EnglishPersonal Qualities

Capable of thriving in a fast-paced and dynamic environment; able to make timely decisions in uncertain conditionsQuick to learn and adaptable to changeWilling to travel up to 60% of the timeWe Offer You

A variety of exciting challenges with opportunities for development and training in a truly global landscapeA culture that drives innovation and visible resultsAn equal opportunity employment experience that values diversity and inclusionMarket-competitive compensation and benefits with flexible working arrangementsApply

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.This job posting expires on

26 September 2025 .If you have any questions about your application, please contact

Rita Necsei

at +36 23 88 5380.Diversity, equity, and inclusion is an everyday part of how we work. We celebrate differences and provide equal opportunities to grow and ..... full job details .....