Hub Operations Manager

£38,625 per annum + Benefits Bath Permanent Full Time 40 hours per week Including evenings and weekends Onsite at hub with occasional travel Purpose of the Job The Hub Operations Manager leads the day-to-day running of our community café and events operation, making sure every customer enjoys a warm welcome and a high-quality experience. Working closely with the Hub General Manager, the role grows the Hub as a thriving, welcoming space that brings the community together, supports Trusted Customer Services and contributes to Curo''s financial resilience. It''s a hands-on leadership role for someone who takes ownership, brings ideas and helps shape what the Hub becomes. What will I do? Operations and Service Delivery • Manage the day-to-day café and events catering operation, keeping standards of product quality, customer experience and service consistency high at all times. • Take on duty management shifts and deputise for the Hub General Manager when they''re away, leading the venue confidently and safely. • Maintain effective inventory and stock control, keeping waste to a minimum and stock at the right levels. • Keep equipment, facilities and the overall site looking their best, so the Hub is always somewhere people want to be. Customer Experience and Community • Deliver a consistently excellent experience for every customer, resolving feedback and issues professionally and quickly. • Build strong, lasting relationships with customers, suppliers and partners. • Keep an eye ..... full job details .....