Hub Admin Assistant

Pay: £13.47 per hourContract: Temporary, OngoingLocation: LeicesterWorking Pattern: Full-time / Office-basedWe are looking for an organised, customer-focused Administrative Support Officer to join our Adult Learning service. This role is perfect for someone who thrives in a busy environment, enjoys helping learners, and has strong administrative and IT skills.You will play a key role in ensuring that learners, curriculum teams, and centres receive an efficient, accurate, and welcoming service.Key ResponsibilitiesCustomer Service and Learner SupportAct as the first point of contact for learners and visitors-both in person and by phone.Provide high-quality Information, Advice and Guidance (IAG) to help learners find the right courses or signposting to alternative provision.Enrol learners onto Adult Learning courses in line with ESFA guidelines.Support curriculum teams with classes, enrolment events, and centre activities.Administration and Hub ExpertiseServe as a subject expert in key operational areas within the Hub, including: Enrolments, data collection, and customer serviceData and accreditationFinance and procurementUse internal systems confidently, including: Oracle Fusion (Finance and Procurement)ProSolutionsHandle routine enquiries, make outbound calls to resolve queries, and ensure a high level of customer care.Support the delivery of exams, including invigilation duties and preparation of materials in line with awarding body requirements.Register learners, process ..... full job details .....