HR Shared Services Transformation Lead

We are seeking an experienced HR Shared Services Transformation Lead to join the People Leadership Team on a 12-month fixed term contract.

Client Details

Our client is a leading national retailer with a strong presence across the UK, known for a fast-paced environment and a people-focused culture.

Description

This role is central to the future design of HR Shared Services within the business, leading the implementation of a three-tier model and driving the next phase of our Payroll System Project. You will ensure processes are streamlined, scalable, and technology-enabled, creating a high-performing Shared Services function that adds real value across the business.

As HR Shared Services Transformation Lead your responsibilities will include:

• Map existing HR processes and recommend their alignment within the three-tier Shared Services model.

• Lead the roll-out of employee and manager self-service, including online forms, automated letters, and streamlined HR processes.

• Design and deliver training and communications to embed new ways of working across managers, employees, and HR.

• Oversee Tier 0 (self-help) implementation, including FAQs, guidance, and a ticketing system.

• Support the development of Tier 1 Shared Services roles, including responsibilities, competencies, and training.

• Contribute to the design and delivery of HR dashboards and reporting tools, including potential PowerBI solutions.

• Act as the main liaison between Payroll, HR, Finance, IT, and external system providers, ensuring alignment and successful project delivery.

Profile

• Experienced operating as a HR Shared Services Transformation Lead or shared services projects in a complex organisation.

• Strong project management skills with the ability to juggle multiple priorities.

• Track record of implementing HR or payroll systems (ideally MyView/Zellis) and embedding self-service solutions.

• Excellent stakeholder management skills, confident in influencing across multiple functions.

• Skilled in process redesign, documentation, and continuous improvement.

• Strong communicator with experience delivering training and change initiatives.

• Analytical mindset with an ability to support reporting/dashboard development.

• Retail Sector experience is desirable but not essential

Job Offer

• -55,000 - -60,000 depending on experience

• This is an exciting opportunity to make a significant impact, modernising HR Shared Services and delivering real change for managers, employees, and the wider business.

• 12-month FTC with potential to be made permanent at the end of the contract.

Role is based on site in Liverpool / hybrid working environment.