HR Operations Team Leader

HR Operations Team Leader£18.61 - £20.86 per hour3-month contract Birmingham (remote working)My client is seeking an experienced People Operations Team Leader to join its HR Shared Services function on an initial 3-month contract. This is an excellent opportunity for a confident HR professional to lead a busy operational team and support the delivery of a high-quality, customer-focused HR service.About the roleAs People Operations Team Leader, you will be responsible for the day-to-day leadership and supervision of the People Operations Team, ensuring HR enquiries are handled accurately, consistently and within agreed service level agreements. You will support the People Operations SME on complex cases and play a key role in developing team capability and performance.Key responsibilitiesLead and supervise the People Operations Team, ensuring timely and high-quality responses to HR queries.Allocate and manage workloads across the team, including routine and ad hoc tasks.Monitor performance against SLAs and KPIs and address performance or capability issuesChair regular team meetings, one-to-ones and appraisalsMaintain the team skills matrix and capacity planner, identifying and addressing development gapsSupport the development and review of HR policies, procedures and self-service guidanceEnsure GDPR processes and data protection protocols are fully adhered toWork collaboratively with HR, Payroll and Pensions colleagues to ensure smooth case transfer.Support training and ..... full job details .....