HR Operations Team Lead

HR Operations Team Lead (Contract)Glasgow/HomeWe are looking for an experienced HR Operations Team Lead to join a busy HR function on a contract basis. The HR Operations Team Lead is an excellent opportunity for a people-focused HR professional who thrives in a fast-paced environment and has a proven track record of leading HR shared services teams through periods of change.You''ll be responsible for leading, coaching and developing a team of HR Advisors and Administrators, ensuring the delivery of a high-quality HR service across the employee life cycle. Working closely with key stakeholders, you will drive service excellence, support HR initiatives and ensure compliance with HR policies, processes and employment legislation.Key Responsibilities of the HR Operations Team Lead include:Lead, coach and develop a team of HR Advisors and Administrators to deliver an excellent HR service.Plan, prioritise and manage team workloads to ensure service levels and SLAs are consistently achieved.Monitor service delivery, identify risks and implement appropriate mitigation plans.Manage first-line escalations, providing guidance on HR policies, procedures and employee relations matters.Oversee end-to-end payroll processes and ensure accuracy and timely delivery.Build strong relationships with internal stakeholders and provide expert HR support where required.Support the delivery of key HR transformation and improvement initiatives.Lead by example, fostering a positive, customer-focused ..... full job details .....