HR Operations Specialist (Process Improvement)

Portfolio HR and Reward is delighted to partner with a rapidly growing, forward-thinking organisation to recruit an HR Operations and Process Improvement Specialist.This is a hands-on operational role dedicated to modernising HR service delivery. Our client is looking for a specialist to re-engineer HR workflows, enhance the employee experience, and maximise their advanced HRIS capabilities. Working closely with HR leadership, Shared Services, and IT, you will serve as the champion for operational excellence.Please note: This is not a rigid HRIS configuration or IT job. We need an HR professional at heart who is energised by data, process mapping, and leveraging digital tools to eliminate friction and manual tasks.Key ResponsibilitiesProcess Engineering and EfficiencyMap, review, and challenge existing HR workflows to eliminate manual interventions.Target and overhaul high-volume internal enquiry and ticketing queues.Analyse contact volumes to diagnose root causes of inefficiencies.Streamline workflows to drastically reduce backlog demand and improve response times.Digital Optimisation and AutomationDrive standardisation across all global HR practices and procedures.Partner with IT to deploy automated workflows and explore AI-driven solutions.Enhance the automated communications network to make touchpoints user-friendly.Maximise the utilisation of the enterprise HRIS platform for managers and employees.Data Integrity and Advanced AnalyticsOwn the data quality lifecycle ..... full job details .....