HR Operations Advisor

6 months + temporary position - Based in SE9People Operations AdviserLocation: University (specific location to be provided)Job Type: Full-time - Hybrid work patternSalary: £20 - £23 per hourWe are seeking a People Operations Adviser to join our dynamic People Operations team at the University. This role is crucial for providing multi-functional HR support and acting as the first point of contact for HR-related queries. The ideal candidate will be instrumental in supporting the delivery of our People Enabling strategy and ensuring high levels of customer satisfaction through effective HR administration and query resolution.Day-to-day of the role:Serve as the first point of contact for general HR queries received via various channels such as phone and chat.Support query resolution by researching solutions and escalating complex inquiries to appropriate parties, such as ER Specialists.Liaise with Centres of Expertise (CoEs) to understand and implement HR strategies and frameworks effectively.Undertake HR administration tasks using available tools, templates, and HR systems to ensure timely and consistent delivery.Proactively identify opportunities to improve HR service delivery, aiming to enhance employee experience and meet Service Level Agreements (SLAs).Develop specialist HR knowledge to respond more effectively to related queries.Collaborate with HR Specialists, CoEs, and Senior People Business Partners to deliver comprehensive solutions and seamless HR service.Maintain ..... full job details .....