HR Customer Support Consultant (Contact Centre)

Position Title: HR Customer Support Consultant - Contact Centre Duration: 12 Month Contract Location: Whitley - Coventry Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU. The Opportunity: This role is an HR Consultant role based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time, and attending the office for 2-3 days a week. The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all colleagues and managers. This employee focused role sits in the Contact Centre within HR Direct. The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters. The role manages queries received via email / portal and escalations from the HR Virtual Assistant, and will also make outbound calls where necessary to discuss queries with employees. The role is also responsible for the pulling of the absence report and management. Knowledge, Skills and Experience: Essential: Previous experience of working in an HR employee advisory role Degree qualified or equivalent experience preferred Excellent communication skills - both spoken and written Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, ..... full job details .....