HR Case Manager

HR Case Manager - HybridWe are pleased to be working with an award-winning company that is seeking an HR Case Manager to join their HR team. This is a telephone-based advisory role, supporting managers across the wider group through a centralised HR advisory function, where you''ll play a key part in delivering expert HR guidance on a wide range of complex employee relations matters. You''ll manage your own caseload while partnering with stakeholders at all levels to drive fair, consistent, and commercially sound outcomes.The RoleAs an HR Case Manager, you will:Provide professional, proactive HR advice via telephone and written communication to managers across the businessTake ownership of the compliance and checks regarding Right to Work processes. (Must have a full understanding of this process, including Visas, etc)Take ownership of long-term absence casesManage a varied caseload of complex ER issues, including disciplinary, grievance, capability, and employee concernsSupport and guide managers through investigations, hearings, appeals, and suspensionsReview and advise on investigation reports, outcome letters, and formal documentationEnsure all cases are handled in line with employment law, best practice, and internal policiesCoach and support managers to build confidence and capability in people managementMaintain accurate records using a case management system, ensuring cases are progressed efficiently and within SLAsWork collaboratively with HR colleagues to ensure ..... full job details .....