Housing Triage and Register Officer

Job PurposeTo be the first point of contact for individuals and households seeking housing assistance. This role involves assessing housing needs, providing advice and guidance, and managing applications to the Council''s housing register. The officer will play a key role in ensuring that customers are triaged effectively, applications are accurately assessed, and that all work is carried out in accordance with relevant legislation, policies, and procedures.Key ResponsibilitiesTriage and Initial AssessmentAct as the initial point of contact for housing enquiries via phone, email, online portals, or in person.Carry out detailed triage assessments to determine the most appropriate level of support or advice.Identify urgent or complex cases requiring further assessment by the Housing Options Team.Housing Register ManagementProcess applications to join the housing register in line with the Council''s Allocation Policy.Assess eligibility and housing need based on supporting documentation, ensuring accurate banding and prioritisation.Maintain accurate and up-to-date records on the housing system, including applicant details, correspondence, and outcomes.Advice and SignpostingProvide clear, accurate, and timely information to customers regarding their housing options, rights, and responsibilities.Signpost customers to relevant internal teams or external agencies, including homelessness prevention, welfare advice, domestic abuse support, and supported housing services.Assist ..... full job details .....