Housing Transformation Manager

Job Specification for Housing Transformation Manager

Location: Windsor
Contract Type: Temporary (6-month contract)
Day Rate: -400+ per day

Purpose of the Job Role

The Housing Transformation Manager will be accountable for the management of the Housing and Public Protection Business Support team, including analysts and housing complaints and review officers. The role involves leading and overseeing various transformation projects, providing support to the leadership, management, and delivery of the Housing and Public Protection Service.

Main Duties and Responsibilities

• Manage the business support functions, including budget oversight and line management of service analysts and complaints/review officers.
• Coordinate and respond to key technology and ICT development projects within the service.
• Update procedures, monitor data capture, and oversee the development of analyst functions, including the production of needs assessments and performance dashboards.
• Handle responses to FOIs, member enquiries, complaints, statutory reviews, and appeals under housing legislation.
• Oversee legal appeals and identify improvement and training opportunities arising from complaints and reviews.
• Develop operational procedures, policies, and strategies, ensuring effective management and financial and performance monitoring of contracts.
• Deputise for the Assistant Director as required.

Person Specification

• Qualifications/Education/Training:
• Essential: Level 5 or 6 qualification in a relevant field (e.g., Diploma in Housing Studies, BA in Housing Studies, BSc in Environmental Health) or proven mid-senior level experience in housing management or public protection.
• Desirable: Level 7 qualification (e.g., Masters in Public Administration), project
• Essential: Extensive experience in leading business improvement plans within housing and the public sector, comprehensive understanding of housing or public protection issues, and experience managing people, budgets, and teams.

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