Housing Team Leader

At TandD, we believe strong communities start with strong relationships. Our ambition is to be the landlord of choice. Delivering reliable, high-quality housing services while creating a culture where both customers and colleagues feel supported, respected, and empowered. We are now looking for a Housing Services Team Leader to lead our Tenancy Services team. This is a role for someone who can balance people, performance, and purpose. Creating a calm, focused environment where teams can deliver excellent service, manage challenges confidently, and contribute to sustainable communities. The Role You will lead and motivate a team of Housing Officers and Housing Assistants, ensuring the consistent delivery of effective tenancy management across a mixed tenure portfolio. You will set the tone for how we work which is supportive, accountable, and customer focused, all while ensuring appropriate and proportionate action is taken when tenancy breaches occur. Key Responsibilities Create a positive, stable team culture that enables high performance in a demanding environment Lead, support, and develop team members to deliver excellent tenancy services Provide clear guidance on enforcement action, ensuring consistency and fairness Oversee both routine and complex casework, helping to sustain tenancies and reduce turnover Manage escalated cases, working proactively with stakeholders to achieve effective outcomes Ensure smooth day-to-day operations and strong collaboration across ..... full job details .....