Housing Sustainment Advisor

Housing Sustainment Advisor LOCATION: Plymouth DURATION: Permanent SALARY: £25,861.56 - £27,120.13 HOURS: Full-time, 37.5 (Monday - Friday, 9am - 5pm) About the Role We are looking for a dedicated and proactive Housing Sustainment Advisor to deliver a high-quality Intensive Housing Management (IHM) service across Plymouth. This is a community-based role where you will work closely with Housing Officers and support teams to help individuals sustain their tenancies, live independently, and progress toward long-term housing goals. You ll take a person-centred, strengths-based approach, supporting customers with practical housing advice while addressing underlying challenges. Key Responsibilities Conduct regular home visits to review customer progress and agree support plans Support customers to maintain safe, clean, and well-managed accommodation Provide guidance on property upkeep and use of household appliances Assist with budgeting, income maximisation, and accessing grants/charities Support housing-related processes including benefit evidence and housing applications Liaise with contractors and attend appointments for property access Report and follow up on repairs and maintenance issues Facilitate house meetings to encourage engagement and shared responsibility Complete risk and needs assessments, working alongside external agencies Identify safeguarding concerns and make appropriate referrals Maintain accurate case records and contribute to service reviews Build ..... full job details .....