Housing Support Worker

Job Introduction Our Vacancy We re looking for a compassionate and reliable individual who is committed to supporting vulnerable residents. You ll be calm under pressure, able to respond effectively in emergencies, and confident working both independently and as part of a team. With strong communication and organisational skills, you ll be able to build positive relationships, prioritise your workload, and provide a high standard of service. A caring, professional approach and a genuine desire to make a difference are essential. What you''ll do As a Housing Support Worker, you will play a vital role in delivering a responsive wellbeing service to residents, including providing a 24-hour emergency response during your shift. You ll support tenants to sustain their tenancies, respond to emergency calls, and ensure schemes are safe, secure, and well maintained. Working closely with the Housing Officer, you ll also carry out essential administrative tasks and take action on repairs, helping to create a safe and supportive environment for residents. What you''ll need Experience in housing, support work, or a similar customer-focused role Strong communication skills, both written and verbal Ability to respond calmly and effectively in emergency situations Good organisational skills and the ability to prioritise tasks Basic IT skills for record keeping and communication A caring, compassionate approach with a strong customer focus Ability to work independently and use initiative ..... full job details .....