Housing Support Service Manager

Interim Service Manager

The Opportunity:

We are seeking an experienced and collaborative Interim Service Manager for a three-month assignment based between Barrow and Kendal. In this critical senior role, you will take operational responsibility for our housing support service, providing effective leadership to a team of Support Workers. Your focus will be on ensuring statutory and regulatory compliance, managing performance metrics, and driving continuous service improvement to achieve the best outcomes for our vulnerable residents.

Key Duties:

- Provide effective operational leadership and strategic direction to the housing support service and frontline teams in Kendal.

- Line manage, motivate, and develop staff, creating a culture of trust and ensuring up-to-date professional training across the service.

- Oversee and monitor service performance against key performance indicators (KPIs), using robust data analysis to track outcomes and implement improvement plans.

- Deliver effective and efficient customer-focused services in full accordance with statutory, legal, and regulatory housing requirements.

- Manage service budgets effectively, ensuring optimal resource allocation, forecasting expenditure, and driving value for money.

- Foster strong, collaborative partnerships with external agencies, local authorities, health professionals, and community stakeholders.

- Identify operational risks, ensure compliance with safeguarding policies, and maintain high quality-assurance standards across the service.

- Produce comprehensive performance reports and documentation for senior leadership and governance groups.

Requirements:

- Experience: Proven track record of managing housing support, social care, or community-based services at a senior or managerial level.

- Knowledge: Deep understanding of statutory and regulatory requirements relevant to supported housing, tenancy management, and safeguarding.

- Leadership: Exceptional people management and leadership skills, with a demonstrable ability to motivate teams and implement service efficiency programmes.

- Skills: Strong financial management capabilities, budget oversight, and the ability to interpret and act upon complex performance data.

- Communication: Outstanding verbal and written communication skills, with a confident, respectful, and professional approach when dealing with difficult situations.

- Attributes: A proactive problem-solver who remains calm under pressure and is fully committed to equal opportunities and inclusive practices.

- Mobility: A valid UK driving licence and access to a vehicle for work-related travel across the local area.

How to Apply:

Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion.

Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.