Housing Support Officer

We are currently recruiting for an experienced Housing Support Officer-to join a supported housing provider in Leicester on a temporary basis.

This role is ideal for a housing professional with experience within social housing and supported housing environments, who can effectively balance tenancy management responsibilities with resident support.

Key Responsibilities of a Housing Support Officer:

• Managing a caseload of residents within supported housing schemes.
• Delivering tenancy sustainment support to help residents maintain successful tenancies and achieve greater independence.
• Conducting property inspections, health and safety checks, and estate visits.
• Carrying out tenancy sign-ups, reviews, and ongoing tenancy management activities.
• Providing occasional 1-to-1 support sessions with residents to assess needs, monitor progress, and encourage positive outcomes.
• Supporting individuals with medium-level support needs, including those affected by:
  • Mental health issues
  • Drug and alcohol misuse
  • Homelessness and housing instability
  • Social exclusion and complex needs
• Identifying safeguarding concerns and making appropriate referrals where required.
• Working closely with support agencies, local authorities, healthcare professionals, and community organisations.
• Managing low-level anti-social behaviour cases and tenancy breaches in line with policy and procedure.
• Maintaining accurate records, support plans, risk assessments, and case notes.

• Previous experience working as a Supported Housing Officer, Housing Officer, Tenancy Support Officer, or similar role.
• Proven experience within a social housing or supported housing setting.
• Strong understanding of tenancy management, tenancy sustainment, and housing support.
• Experience conducting property inspections and resident welfare visits.
• Experience supporting vulnerable adults with mental health challenges, substance misuse issues, or other complex support needs.
• Knowledge of safeguarding procedures and relevant housing legislation.
• Excellent communication, interpersonal, and case management skills.
• Ability to work independently and manage a varied caseload

• 28 hours per week
• Short term temporary cover open for extension
• Opportunity to work with a very reputable housing assocaiton-
• Immediate start available-