Housing Support Officer- Domestic Abuse

We are recruiting for a Domestic Abuse Support Worker on behalf of a charity specialising in housing and domestic abuse support. The role involves supporting individuals and families across Monmouthshire who have experienced or are experiencing domestic abuse and require housing-related assistance.

You will help service users improve their safety, maintain their tenancies, access appropriate support and work towards independent living. The role covers a range of needs and risk levels, including ongoing support beyond the initial crisis stage.

Key Responsibilities

• Provide practical and emotional support to individuals and families affected by domestic abuse and housing difficulties.
• Conduct needs assessments and develop personalised support plans in partnership with service users.
• Complete risk assessments, including SafeLives DASH assessments, and develop appropriate safety and risk management plans.
• Support individuals to maintain their tenancies and prevent homelessness or tenancy breakdown.
• Assist service users in accessing alternative accommodation, housing advice and welfare benefits where required.
• Work collaboratively with housing providers, local authorities, the police, social services, IDVAs and other statutory and voluntary agencies.
• Identify safeguarding concerns and respond appropriately to changing levels of risk.
• Support individuals to develop confidence, independence and sustainable community support networks.
• Assess home security needs and liaise with relevant agencies to arrange appropriate safety measures.
• Maintain accurate case notes, support records, assessments and monitoring information.
• Use electronic case management systems and ensure records are completed in line with relevant policies and procedures.
• Participate in team meetings, supervision, reflective practice and ongoing training.
• Take part in an on-call rota, providing telephone advice and support to colleagues and occasional in-person or out-of-hours assistance when required.

Essential Requirements

• Experience supporting individuals who have experienced or are experiencing domestic abuse.
• Experience of developing support plans and safety plans in partnership with service users.
• Experience of partnership working with statutory and voluntary agencies.
• Experience working with the police and/or the wider criminal justice system.
• Experience of community-based support or outreach work.
• Ability to build trusting relationships and communicate in a sensitive, empathetic and non-judgemental manner.
• Understanding of risk assessment, safeguarding and professional boundaries.
• Strong written and verbal communication skills.
• Good organisational skills and the ability to prioritise a varied workload.
• IT skills, including Microsoft Word, Outlook and electronic record-keeping systems.
• Ability to work independently, use initiative and contribute effectively as part of a team.
• A full driving licence and access to a vehicle.

Desirable Requirements

• An Independent Domestic Violence Adviser (IDVA) qualification or recognised equivalent.
• Experience working within a psychologically informed framework.
• Experience using electronic case management systems.
• Knowledge of housing support, tenancy sustainment, homelessness and welfare benefits.

Salary and Benefits

• Salary of -25,020 per annum.
• 35-hour working week.
• Potential Flexibility for remote working.
• Opportunities for relevant training and professional development.
• The opportunity to make a meaningful difference to individuals and families affected by domestic abuse.

If you have experience in domestic abuse support or strong transferable experience in housing, homelessness or related support services,-Apply now or contact Olivia at (url removed)-for more information.-

View Full Details