Housing Solutions Assistant - Triage Team

Pertemps Network Group are delighted to be assisting a reputable housing provider in the appointment of a Housing Solutions Assistant to join their busy Housing Solutions Triage Team.Location: London (Hybrid Working)Contract: TemporaryWorking Pattern: Hybrid - 2-3 days per week in the officeRate: £21.00 -£21.53 per hour PAYECompliance: DBS Required This is an excellent opportunity to join a fast-paced front-line housing environment, supporting residents with housing enquiries and assisting the delivery of statutory housing services.Role OverviewThe Housing Solutions Assistant will act as a key point of contact within the Housing Solutions Service, delivering front-line advice and administrative support to residents, internal teams, and external agencies.The postholder will support statutory housing functions, including Housing Register applications, legal reviews, and homelessness-related enquiries, ensuring services are delivered efficiently and in line with relevant housing legislation. This role is ideally suited to candidates with experience within housing services, allocations, homelessness, or customer-facing local authority environments.Key ResponsibilitiesAct as the first point of contact for residents via telephone, email, and face-to-face enquiriesProvide accurate housing advice and information, identifying customer needs and directing enquiries appropriatelyAssess and administer Housing Register applications in line with Part VI of the Housing ActManage shared ..... full job details .....