Housing Services Officer

Housing Services Officer Loughborough Estate Management Board (LEMB) is a resident-led housing management organisation delivering housing services on behalf of the local community. Working in partnership with Lambeth Council, LEMB is committed to providing high-quality housing services, excellent customer care, community engagement, and safe, well-managed homes for tenants and leaseholders. Position: Housing Services Officer Reports to: Housing Services Manager Hours: 35 hours per week Housing Services Officer Day-to-Day Duties Manage a portfolio of properties and provide housing management services to tenants and leaseholders. Recover rent arrears, provide tenancy support, and represent the organisation in court where required. Manage empty properties, allocations, mutual exchanges, tenancy sign-ups, and rehousing cases. Handle anti-social behaviour (ASB), tenancy breaches, complaints, and resident enquiries. Arrange and monitor repairs to homes and communal areas. Support leaseholders with enquiries, repairs, notices, and statutory processes such as Right to Buy. Process insurance claims, compensation payments, and other housing-related applications. Maintain accurate records and update housing management systems. Work closely with contractors, local authorities, and partner agencies to deliver effective services. Provide reception and customer service support to residents and visitors. Housing Services Officer Requirements Experience and Knowledge Experience working in ..... full job details .....