Housing Services Manager

Housing Services Manager 40 per hour Umbrella 29.09 per hour PAYE3-Month Contract5 Days Per Week On-SiteWe are seeking an experienced and dynamic Housing Services Manager to join a forward-thinking local authority and play a pivotal role in driving service improvement, strengthening accountability, and leading transformational change across housing services.This is a senior leadership position within Housing Management, offering an excellent opportunity for a passionate housing professional to make a tangible impact on service delivery, resident satisfaction, and organisational performance.About the RoleWorking closely with the Head of Housing Management, you will provide visible and proactive leadership across a range of housing functions, including:Tenancy ManagementIncome Collection and Rent RecoveryEstate ServicesTenant EngagementHousing Support ServicesYou will be responsible for improving operational performance, embedding a culture of continuous improvement, and ensuring residents remain at the heart of service delivery.Key ResponsibilitiesLead, motivate and develop high-performing housing teams.Drive accountability, ownership and a positive customer-focused culture.Deliver measurable improvements in service performance, customer satisfaction and resident outcomes.Analyse performance data, customer feedback and quality assurance information to identify and resolve service issues.Support the delivery of the Council''s Housing Transformation Programme.Ensure compliance ..... full job details .....