Housing Services Manager

Job Title: Housing Services Manager Type: Full-time, Permanent Location: Bristol Salary: £45,000 Hours: 37.5 hours per week BRC are working closely with a leading housing provider seeking a Housing Services Manager to join their Housing and Resident Services team. This role involves delivering high-quality housing management services across both affordable housing and private rented homes, ensuring excellent customer service, tenancy sustainment, compliance and community engagement. Duties: Manage tenancy and estate services across a mixed tenure housing portfolio. Lead on tenancy sustainment, resident engagement and customer satisfaction initiatives. Conduct tenancy inspections, sign-ups, end of tenancy visits and property audits. Manage anti-social behaviour, safeguarding concerns and tenancy breaches. Support residents with welfare, financial inclusion and tenancy support services. Work collaboratively with local authorities, support agencies and internal departments. Oversee void management processes and minimise property turnaround times. Monitor income performance and support arrears prevention and recovery. Ensure compliance with housing legislation, consumer standards and health and safety requirements. Manage contractors and monitor communal maintenance and building safety standards. Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements. Produce operational reports, KPI data and performance updates. Support budget ..... full job details .....