Housing Revenues Officer

We are working with a well-regarded local authority to recruit an experienced Housing Revenues Officer to join their busy call centre team. This is a remote working position, offering flexibility while playing a key frontline role in revenue collection and customer service delivery. This role would suit someone with previous experience administering Council Tax and other revenue streams in a local government environment, with a solid understanding of recovery processes, discount entitlements, and customer engagement. You''ll be confident handling inbound calls and managing a variety of back-office tasks to ensure accounts are managed in line with legislative and policy requirements. The Role Respond to telephone, written, and electronic queries relating to Council Tax and other revenue services Administer Council Tax accounts and other revenues in accordance with legislation and financial procedures Carry out recovery action to maximise income and ensure effective collection of outstanding debts Process applications for discounts, exemptions, and reliefs Maintain accurate customer records and update internal systems accordingly Liaise with Enforcement Agents, Solicitors, and other external partners to progress cases and monitor outcomes Undertake proactive and outreach work to improve collection rates Contribute to quality assurance and suggest improvements to processes Provide mentoring and guidance to junior team members as required Prepare reports, update ..... full job details .....