Housing Repairs Coordinator

Housing Repairs CoordinatorNorth LondonTemporary Position Monday - Friday36 hour per week 18.24 Per HourSocial Housing Experence RequiredDaniel Owen are proud to be representing a well-known company based in the North London area who are looking for a highly skilled Housing Repairs Coordinator to join their team.Housing Repairs - Fantastic Company and Team to work with Liaising with Tenants via Inbound Call and WebChat, Raising Repairs and Booking Appointment DutiesTo diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.Experience of working in a contact centre answering high volume of calls to ensure targets are met.Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of Islington Council is projected.Excellent communication skills to liaise with other departments, agencies, contractors as appropriate.Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to Islington Council''s performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act.To work pro-actively with team members to improve ..... full job details .....