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Temporary

Housing Repairs Complaints Officer

Welwyn Garden City
money-bag £19.42/hour
Posted 2 days ago

Repairs Complaints Resolution Officer

  • Hourly Rate: -19.42 per hour PAYE
  • Job Type: Full-time, Temporary (12 weeks)
  • Location: Welwyn Garden

Join a Resident and Climate Change team as a Repairs Complaints Resolution Officer. This role is crucial for managing and resolving complaints related to property services. You will play a key role in maintaining high standards of customer service and operational efficiency.

Day-to-day of the role:

  • Allocate complaints related to property services efficiently and effectively.
  • Investigate and respond to complaints at all levels, ensuring thorough and timely resolutions.
  • Oversee and respond to Members'' enquiries, maintaining clear and professional communication.
  • Chair contractor meetings to discuss and resolve complaint issues, fostering collaborative solutions.
  • Produce and update reports on complaint trends to help in strategic planning and improvement of services.

Required Skills & Qualifications:

  • Proven experience in handling and resolving complaints within a local authority or housing-based environment.
  • Strong investigative skills and the ability to analyse information to resolve complex issues.
  • Excellent organisational skills with the capability to chair meetings and manage multiple tasks.

To apply for the Repairs Complaints Resolution Officer position, please submit your CV

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