Housing Repairs Co-ordinator

One of our local authority clients are currently recruiting for a Housing Repairs Co-ordinators. This is a temporary contract for 3 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The successful post holder will be part of the Business Liaison team providing admin support for repairs and carrying out ad-hoc duties. Duties and Responsibilities To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. Experience of working in a contact centre answering high volume of calls to ensure targets are met. Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of the Council is projected. Excellent communication skills to liaise with other departments, agencies, contractors as appropriate. Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to the Council s performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act. To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required. To ..... full job details .....