https://jobs.co.uk/job/housing-project-officercomplaints-adecco--c779cd58-28e9-4fa8-91c5-4bdb2b72c136 RSS feed for Housing Project Officer(Complaints) at Adecco. en-gb Tue, 27 Oct 2026 00:59:29 GMT https://jobs.co.uk/job/housing-project-officercomplaints-adecco--c779cd58-28e9-4fa8-91c5-4bdb2b72c136 https://jobs.co.uk/job/housing-project-officercomplaints-adecco--c779cd58-28e9-4fa8-91c5-4bdb2b72c136 Mon, 26 Oct 2026 00:00:00 GMT Location: Newham | Salary: £24.37 - £31.81/hour Umbrella, PAYE, Holiday, Pensions Sch | Type: Contract | Client Local Authority in Newham Job Title Housing Project Officer(Complaints) Pay Rate -24.37 an hour PAYE/-31.81 an hour UMBRELLA Hours 36 hours Mon to Fri (09:00:AM - 05:00:PM) Duration Initial 3 month contract Location HYBRID WORKING- 2-3 Days office based in Newham Dockside Description ROLE DUTIES: * Develop and maintain a central learning from complaints action log, ensuring actions have clear owners, target dates and evidence of completion, and escalating overdue or outstanding actions where appropriate. * Undertake regular analysis of complaints, Member Enquiries and Housing Ombudsman findings to identify recurring themes, trends, root causes and opportunities for service improvement. * Work closely with senior managers, service leads and operational teams across Housing Services and Housing Needs to agree learning and improvement actions arising from complaints and monitor their delivery. * Arrange, chair and contribute to regular learning from complaints meetings with senior stakeholders, providing constructive challenge and ensuring clear ownership of agreed actions. * Undertake quality assurance and dip-sampling of complaint responses and case... Contract