Housing Professional

Lead Officer (Housing Management & Co-ordination)

Rugby

Contract
£21.14 per hour PAYE or £27.84 per hour limited paid via umbrella company inside IR35

Our client is looking for an experienced Lead Officer (Housing Management & Co-ordination)

This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs.

To take the lead on behalf of Rugby Borough Council in legal proceedings around tenancy enforcement on all aspects of Housing Management with regards to General needs and Independent Living tenancies.

To provide supervision, assistance and guidance to the Housing Management Team as whole around further action to be taken or not taken in an effort to sustain tenancies.

To conduct final reviews and analyse individual tenancies, tenants and actions taken in an effort to sustain tenancies and make recommendations to case officers around the next steps to be taken.

To assist the Housing Officers, Housing Officers (Independent Living) and Housing Coordinators where additional informal support is required.

To lead and support the delivery of all housing management functions of the Council as far as they affect tenants to achieve the Council’s housing objectives and the priorities of the Council.

To contribute as a member of a multi-functional team of housing staff to provide a seamless, qualitative and customer focused service.

To contribute as a member of the wider team in creating a positive working environment.

To ensure that customer care is maintained to the agreed standards according to the Council’s purpose, aims and values.

Contribute to the delivery of a comprehensive Housing Service in accordance with the Council’s policies and procedures.

Deliver the estate management service in accordance with the Housing Strategy.

Work on own initiative under the general direction of the Housing Services Team Leader.

Able to maintain confidentiality and compliance

to Human Rights and Data Protection legislation.

Ability to effectively communicate with

residents, staff and other organisations, both

verbally and in writing.

Able to work independently and as part of a

team, prioritising own workload and meeting

deadlines.

Be able to carry out day-to-day administrative tasks.

Must be able to deal with pressurised situations in

a controlled and effective manner.

Must be able to make concise written reports in

a timely and accurate manner.

Demonstrate tact and sensitivity.

Follow laid down policies and procedures.

Deliver services in a manner consistent with

the purpose, aims and values of Rugby

Borough Council.

Previous experience of supervising staff in a Housing environment .

Ability to work on own initiative and

investigate issues and develop recommendations

for action.

Have an understanding of the current housing

issues and the local and national political and

social framework within which local

authority housing services operate.

Previous experience dealing with the public both

face to face and by telephone with a

varying customer base.

Demonstrate flexibility, fairness, and equality in

the delivery of the service.

Working in a team and understanding the needs

of teamwork.

A commitment to equality of opportunity

in employment and service delivery.

Consider and respond positively to the views

of others.

Confident with financial issues.

Basic statistical work

A minimum of 2 years relevant experience in

a customer focused environment.

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.  Colbern Limited along with our clients

are an equal opportunities employer