Housing Professional

Temporary Accommodation Decant Officer

Westminster

Contract

-19.84 per hour PAYE or -25.83 per hour limited paid via umbrella company inside IR35

Our client is looking for an experienced Housing Capital Investment Manager

This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs.

Working Pattern: Full-time, flexible/agile working available- MUST BE ABLE TO WORK IN VICTORIA

A proactive and empathetic Temporary Accommodation Decant Officer to support our housing services team. This role is pivotal in ensuring that residents in temporary accommodation are managed with care, efficiency, and dignity during decant processes.

You will be responsible for managing queries, maintaining accurate records, and ensuring temporary accommodation is matched appropriately to individual needs. This is a fast-paced role requiring strong communication and case management skills, with a focus on delivering excellent customer service to vulnerable residents.

Accurately record and case manage all queries received.

Update housing systems and spreadsheets as required.

Independently drive workstreams and resolve issues proactively.

Communicate empathetically and effectively via telephone, email, and other channels.

Assess and match types of temporary accommodation to customer needs, ensuring suitability and efficient utilisation.

Collaborate with internal teams and external partners to support decant processes.

The ideal candidate will demonstrate:

Mandatory experience in housing or public sector environments; experience in temporary accommodation or homelessness is highly desirable.

Strong written and numerical skills.

Proven ability to manage cases and maintain accurate records.

Excellent telephone and interpersonal communication skills.

Ability to work effectively in a fast-paced, dynamic environment.

A customer-first mindset, with empathy and understanding at the heart of all interactions.

Additional Information

No budget or line management responsibilities.

Flexible/agile working arrangements available.

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.- Colbern Limited along with our clients

are an equal opportunities employer