Housing Partner

JOB TITLE:        Housing Partner

LOCATION:      Remote: Covering South East – Bracknell being the closest office, which you will attend for training and team meetings

SALARY:            £26/Hour

DURATION:      Temporary  - 6 month

103785

The Employer:

We are looking to fill the role of an Housing Partner within a housing environment, Our client is ambitious and has a huge 5 year plan which we are seeking this key member of the team to assist with, their main aim is to create a sustainable future for social housing, building new homes and investing in existing ones creating vibrant, thriving communities.

You will directly deliver a range of tenancy management and neighbourhood services, collaborating with key colleagues from across the organisation as well as developing relationships with other local service providers.

You will sustain tenancies and ensure neighbourhoods are clean, safe and a place where customers want to live and thrive.

 
The Role:

•             Deliver a proactive face-to-face tenancy management service, building relationships with new customers within a patch of approx. 600 properties  

•             You will support the customer journey at key stages of their tenancy such as viewings, new tenancy visits, tenancy audits, end of tenancy visits and property inspections for mutual exchanges and transfers. You will also be required to oversee complex general enquiries and provide information to support complaint resolution.

•             Deal with applications for succession, assignment and other tenancy related matters in line with legislation, policy and the tenancy agreement.

•             Support the Housing Project Lead with the letting of new build properties and embedding new neighbourhoods.

•             Take appropriate tenancy enforcement action, including legal proceedings when required for breaches of tenancy including tenancy fraud, nuisance behaviour, unauthorised alterations, overcrowding and abandonment.  

•             Support other teams to deliver services when access becomes a challenge to carry out key health and safety repairs and compliance related services.

•             Complete property inspections and tenancy audits as part of a targeted programme ensuring the property meets our standard and is safe and suitable for the customer – you will work with customers where property condition is failing and agree and track action plans to put things right.

•             Identify support needs and explore property suitability requirements offering information, guidance, and signpost to appropriate statutory and voluntary agencies.

•             Complete regular estate inspections of our neighbourhoods and blocks of flats, proactively tackling environmental nuisance and working with colleagues in Homecare to ensure expected standards are met.

•             Develop a detailed working knowledge of your patch, utilise data and local knowledge to develop improvement plans to create thriving neighbourhoods.

•             Take part in community development events and be the local ambassador for your patch, promoting engagement and targeting customers who will benefit most.

•             Take proactive action to support positive neighbour relationships and safe neighbourhoods, addressing reports of behaviour which may impact on customer wellbeing such as household and property related noise, communal area, garden, vehicle, and pet nuisance.

•             Work collaboratively with community safety colleagues when needed to support with initial information gathering and ongoing community safety work.

•             Develop and maintain collaborative working relationships