Housing Options Triage & Support Officer

Housing Options Triage & Support Officer

Location: Wallfields, Hertford, SG13 8EQ
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 12.24 per day 
Job Ref: OR11066
 
Job Responsibilities
This role involves being the initial point of contact for individuals seeking housing advice through various communication channels such as telephone, email, or in person. Key responsibilities include:

• Conducting initial assessments of customers' needs and circumstances.
• Booking housing assessments and directing customers to appropriate organizations for further assistance.
• Collecting necessary information and documentation to process housing register applications and allocate housing points.

Person Specification
The ideal candidate should possess the following attributes:

• Ability to work from the office at least twice a week.
• Strong communication skills to effectively interact with customers and stakeholders.
• Proficiency in using MS Teams for virtual interviews and meetings.
• Organizational skills to manage and prioritize multiple tasks efficiently.

 
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