Housing Options Team Leader

We are currently recruiting on behalf of a well-established housing organisation for an experienced Housing Options Team Leader to join their Housing Options and Homelessness Service on a temporary basis.
This is an excellent opportunity for a motivated housing professional with strong homelessness legislation knowledge and proven leadership experience to lead a frontline team delivering high-quality housing advice, homelessness prevention and relief services.

The Role: Houing Options Team Leader

As Housing Options Team Leader, you will provide visible and supportive leadership to a busy Housing Options team, ensuring statutory homelessness duties are delivered effectively and customers receive an excellent standard of service.

You will oversee complex homelessness cases, support staff development, monitor performance and ensure compliance with relevant housing legislation including the Housing Act 1996 and Homelessness Reduction Act 2017.

The successful candidate will play a key role in driving service improvement, supporting prevention-focused outcomes and helping reduce the use of temporary accommodation.

Key Responsibilities of a Housing Options Team Leader:

• Lead, motivate and support a team of Housing Options Officers and Advisors
• Oversee homelessness assessments, duty decisions and case management
• Support staff with complex homelessness and safeguarding cases
• Ensure statutory duties are met in line with legislation and guidance
• Monitor team performance, KPIs and service standards
• Conduct case audits and support continuous service improvement
• Work collaboratively with internal departments and external agencies
• Support customers facing homelessness, domestic abuse, rough sleeping and other vulnerabilities
• Handle complaints, escalations and homelessness reviews where required
• Contribute to reporting, service planning and operational improvements

• Significant experience within Housing Options or Homelessness Services
• Strong knowledge of:
  • Homelessness Reduction Act 2017
  • Part VII Housing Act 1996
  • Localism Act 2011
  • Relevant homelessness case law
• Experience managing or supervising staff in a frontline housing environment
• Strong understanding of prevention and relief duties
• Experience handling complex homelessness cases and decision-making
• Excellent communication, leadership and organisational skills
• Ability to manage competing priorities in a fast-paced environment
• Experience working with vulnerable households and safeguarding concerns

• CIH qualification or working towards one
• Knowledge of allocations legislation (Part VI Housing Act)
• Experience using homelessness case management systems

• Temporary contract with strong potential for extension
• Full-time hours
• Hybrid working available
• Immediate or short-notice applicants preferred