Housing Options Officer

Are you in search of a temporary yet fulfilling role? Look no further! We''re thrilled to offer an exciting position for our client based in Windsor and Maidenhead who are looking to appoint a Housing Options Officer for the 3 months ongoing, at the rate of 28 per hour umbrella Office presence required at least once a week. Phone Duty included within the roleJob responsibilitiesTo deliver first class customer service which provides the customer with a suitable solution regarding their housing issues and satisfaction is high.To provide advice face to face, by phone and online regarding housing options and prevention enquiries to customers in buildings used by the Royal Borough to deliver customer services.To conduct outreach visits at customers home, prison, hostel, hospital or other locations in-line with documented procedures including arranging and attending surgeries where set out by the Senior ManagementEnsure that housing options, other than Part VII applications, are fully explored in all cases to maximise opportunities for preventing homelessness.Assess homelessness applications within Part VII of the Housing Act 1996 including cases for acceptance, refusal or referral to other Authorities. Make decisions on where homeless households will be placed into temporary accommodation and advise the Housing Assistant to make arrangements for sign up and housing benefit assistance if appropriate.To provide expert advice and assistance to stakeholders and customers with housing ..... full job details .....