Housing Options Officer

Housing Options Officer

Location: Wallfields, Hertford, SG13 8EQ
Start Date: ASAP
Contract Duration: 3+  Month
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £15.71 per hour 
Job Ref: OR12426

Job Responsibilities

• Provide housing advice and assistance to customers in line with current legislation and council policy, ensuring a professional, sensitive, and confidential service.

• Conduct initial assessments of applicants in housing need who approach the council via telephone, in writing, by email, or through referrals from other public bodies.

• Determine eligibility for assistance and assess if applicants are homeless or threatened with homelessness within 56 days, and notify applicants in writing.

• Schedule appointments for individuals who are homeless or at risk of homelessness within 56 days and refer them to the Senior Housing Options Officer (Prevention and Relief).

• Provide housing advice to those not homeless or threatened with homelessness within 56 days, in accordance with current legislation and council policy, including assistance with social housing applications.

• Stay informed about changes in legislation, case law, and eligibility for benefits that may impact the advice and information provided.

 
Person Specifications
Applicants should demonstrate the following:

• Strong understanding of housing legislation and council policies.

• Excellent communication skills, both written and verbal, with the ability to handle sensitive information confidentially.

• Ability to conduct thorough assessments and make informed decisions regarding housing needs and eligibility.

• Proficient in scheduling and managing appointments efficiently.

• Capacity to stay updated with legal and policy changes relevant to housing and social services.

• Experience in providing professional housing advice and support.

 
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