Housing Options Officer

Housing Options Officer

Location: Catmose, Oakham, LE15 6HP
Start Date: ASAP
Contract Duration: 4+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 14.44 per hour 
Job Ref: OR11553
 
Responsibilities

• Provide a high-quality housing options and advice service by efficiently responding to all customer inquiries, particularly those involving families, children, and vulnerable adults at risk of homelessness.
• Maintain up-to-date knowledge of housing legislation and the Council's statutory duties to ensure accurate information and advice are provided to customers.
• Investigate potential homelessness cases in line with statutory obligations, assessing housing applications when other options are exhausted, and meeting legislative deadlines.
• Create and maintain accurate records of client details using both manual and IT systems, producing statistical reports and monitoring performance targets through thorough casework.
• Collaborate with Register Providers, private landlords, and other agencies to support the housing options service, attending relevant professional meetings.
• Arrange and support home visits, appointments, and duty-based contact for those needing homelessness advice and housing applications, ensuring completion of necessary paperwork.
• Support the management of the housing register and assist in allocating vacancies according to the Allocations Policy, maintaining nomination agreements with Registered Providers.
• Assist customers in retaining existing accommodation, provide appropriate signposting to partner agencies, and support the Homes for Ukraine Scheme for permanent housing solutions.
• Support the Council's arrangements for temporary accommodation, including Bed and Breakfast use, and manage budget spend related to temporary accommodation.
• Attend court hearings on homelessness matters and collaborate with Citizens Advice Rutland to ensure customer support, signposting to relevant support agencies as needed.
• Provide performance information, collate statistical data, and report any concerning trends to the Senior Housing Options Officer.
• Adhere to the principles in the worker Code of Conduct and the Council's Values, ensuring public functions are discharged reasonably and lawfully.
• Take reasonable care for personal health and safety and that of others, safeguarding health and safety according to legislation and Council codes of practice.

Person Specification

• Demonstrates flexibility and adaptability to respond to pressure and change while maintaining performance.
• Ability to build and manage relationships, sharing knowledge and skills to achieve shared goals.
• Supports new initiatives and is open to trying different approaches.

 
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