Housing Options Officer

We''re working with a busy local authority to recruit two experienced Housing Options Officers. This is a frontline role within the Housing Needs service, providing advice, assessments, and practical interventions to prevent and relieve homelessness in accordance with the Housing Act 1996 and the Homelessness Reduction Act 2017. You''ll be joining a proactive team committed to early intervention, creative problem solving, and delivering sustainable housing solutions for residents in need.The Role Manage a varied caseload of applicants, assessing eligibility, priority need, and homelessness duties under Parts VI and VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. Create robust and legally compliant Personalised Housing Plans, identifying prevention and relief actions to achieve positive outcomes. Provide high-quality housing advice and options, including private rented housing, supported housing, social housing allocations, mediation, and financial assistance schemes. Take a prevention-focused approach, working to resolve housing issues before homelessness occurs wherever possible. Assess complex cases, including those involving applicants with a history of rough sleeping or multiple support needs. Liaise with internal teams, external agencies, landlords, and voluntary sector partners to secure appropriate accommodation solutions. Maintain accurate case notes, ensure compliance with statutory timescales, and prepare decision letters in line with ..... full job details .....