Housing Options Officer

We are looking for a dedicated and customer-focused Housing Options Officer to join our Housing Services team. This is a rewarding opportunity to make a real difference in the lives of individuals and families facing housing difficulties.
As a Housing Options Officer, you will provide advice, guidance, and support to people who are homeless, threatened with homelessness, or in housing need. You will assess applications, develop personalised housing plans, and work closely with partners to help customers secure and sustain suitable accommodation.
Key Responsibilities

• Assess housing applications and homelessness cases in accordance with relevant legislation and local policies.
• Provide comprehensive housing advice and homelessness prevention support.
• Develop and implement Personalised Housing Plans (PHPs) with customers.
• Conduct interviews and needs assessments to identify housing solutions.
• Negotiate with landlords, housing providers, and support agencies to prevent homelessness where possible.
• Manage a caseload of customers, ensuring timely and accurate case management.
• Make statutory decisions and issue legally compliant notifications.
• Arrange temporary accommodation where appropriate.
• Work collaboratively with internal departments and external agencies to deliver positive outcomes.
• Maintain accurate records and case notes using housing management systems.
• Ensure services are delivered in line with safeguarding responsibilities and equality legislation.

• Experience working in housing, homelessness, tenancy support, or a related field.
• Knowledge of homelessness legislation, housing law, and welfare benefits.
• Strong case management and problem-solving skills.
• Excellent communication, negotiation, and customer service abilities.
• Ability to manage a varied and demanding caseload effectively.
• Experience producing accurate reports, records, and statutory correspondence.
• Competent IT skills, including experience using case management systems and Microsoft Office.