Housing Options Manager

Marks Consulting Partners are currently looking for a Housing Options Manager to work with one of our Local Authority clients.

What the Job Will Be Doing

• Managing and supporting a team of Housing Options and Homelessness Officers.
• Overseeing homelessness assessments and statutory decisions under Part VII of the Housing Act 1996.
• Ensuring compliance with the Homelessness Reduction Act 2017, the Homelessness Code of Guidance and all relevant legislation.
• Monitoring caseloads, KPIs, service standards and customer outcomes.
• Providing technical guidance on complex homelessness cases, including eligibility, priority need, intentional homelessness and local connection.
• Reviewing the quality and accuracy of Section 184 decision letters, Personalised Housing Plans and case records.
• Managing escalated complaints, legal challenges and high-risk cases.
• Developing and implementing effective homelessness prevention and relief strategies.
• Working closely with internal departments, Registered Providers, support agencies and external partners.
• Supporting the effective use and procurement of temporary accommodation and private rented sector options.
• Producing performance reports and identifying opportunities for continuous service improvement.
• Managing staff performance, supervision, training, development and absence management.
• Ensuring safeguarding concerns are identified, recorded and escalated appropriately.

What You Will Need

• Previous management experience within a Housing Options or Homelessness service.
• Strong knowledge of Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017.
• Experience managing complex homelessness assessments and statutory decision-making.
• Excellent understanding of homelessness prevention, relief and temporary accommodation duties.
• Experience managing performance, KPIs and operational service delivery.
• Ability to lead, motivate and develop high-performing teams.
• Strong communication, organisational and decision-making skills.
• Experience managing complaints, legal challenges and complex casework.
• Good understanding of safeguarding, equality legislation and data protection.
• Previous experience working within a Local Authority Housing Service.