Housing Officer

About the Role We are currently recruiting for an experienced Housing Officer to join a fast-paced, generic housing team. This is a varied, hands-on position suited to a confident professional who is comfortable managing their own caseload and dealing with a wide range of tenancy-related matters. This is a fully office and patch-based role, requiring regular on-site presence and direct engagement with residents. Key Responsibilities Tenancy Management Manage a portfolio of tenancies, ensuring residents adhere to tenancy agreements Carry out tenancy audits and routine property inspections Respond to general tenancy enquiries and resolve issues effectively Income and Arrears Management Monitor rent accounts and take appropriate action to address arrears Support residents experiencing financial hardship and refer to support services where appropriate Anti-Social Behaviour (ASB) Investigate reports of ASB and manage cases through to resolution Work in partnership with relevant agencies and take enforcement action where required Safeguarding and Complex Cases Identify and manage complex tenancy issues, including vulnerable residents and hoarding cases Liaise with external partners such as police, social care, and health services to provide coordinated support Customer Service and Administration Provide responsive and professional customer service, including phone and casework support Maintain accurate records, case notes, and documentation Ensure all work is carried out ..... full job details .....