Housing Officer

Looking to join an award-winning organisation where you can make a real difference to people’s lives? This is an excellent opportunity to put your housing experience to use within a community-focused organisation

In the Housing Officer role, you will:

• Manage a varied caseload of tenancy matters, including tenancy queries, complaints, rent arrears, and anti-social behaviour cases
  Build strong relationships with tenants through regular community engagement, identifying support needs and signposting to relevant services
  
• Work collaboratively with internal teams, partner agencies, and local stakeholders to deliver positive outcomes for tenants and communities
  
• Monitor and maintain accurate tenancy records, using ICT systems to support an efficient and proactive housing management service
  
• Promote sustainable tenancies, safe communities, and continuous service improvements through tenant feedback and partnership working

To be successful in the Housing Officer role, you will need:

• Previous experience in a housing-related role or similar
  
• Strong communication, negotiation, and interpersonal skills, with the ability to engage sensitively
  
• Knowledge of housing legislation, housing issues, and ideally homelessness legislation
• The ability to work independently, manage competing priorities, and make informed decisions
  
• Basic Microsoft Office skills, including Word, Excel, and Outlook
  
• A full UK driving licence and access to your own vehicle
  

Please note, successful applicants will need to complete an Enhanced DBS check if successful.

This is a fixed-term contract until March 2027, working 37 hours per week, salary of £32,639 - £34,677 per annum, 25 days holiday plus bank holidays (rising to 32 days with service). The role offers agile working across Conwy, and the opportunity to be part of a supportive and forward-thinking team.

If you have a passion for people and thrive in a customer-focused role, we’d love to hear from you today!