Housing Officer

Put your housing knowledge and experience to the test in a brand-new opportunity that will get your foot in the door of an award-winning organisation that makes a real difference to people s lives. In the Housing Officer role you will: Deliver a proactive service, supporting tenants to sustain their tenancies, promoting thriving communities, and resolving tenancy queries, complaints, rent arrears, and anti-social behaviour cases Engage with tenants in the community, identifying those in need of support and signposting them to appropriate services, including social, financial, and welfare support agencies Collaborate with colleagues, partner organisations, and community groups to ensure a joined-up approach to housing management and continuous service improvement Manage a varied caseload of properties, maintaining accurate records and using ICT systems to ensure efficient, high-quality service delivery Act independently while making informed decisions in line with housing legislation, organisational policies, and values, balancing competing priorities and deadlines To be considered for the Housing Officer job you must have: Previous experience in a housing-related role or similar Knowledge of housing legislation, housing issues, and ideally homelessness legislation Experience of working in a customer-facing environment and with vulnerable tenants Strong communication, influencing, and negotiation skills IT literacy with basic Microsoft Office skills (Word, Excel, Outlook) ..... full job details .....