Housing Officer

Housing Officer (Worcester, Tenbury Wells, Pershore, Welland and Malvern) Location: Remote, West Midlands Salary: £36,000 per annum It matters. So we''re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We''ve listened. That''s why we''re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You''ll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. What you''ll be doing You''ll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases ..... full job details .....