Housing Officer

We''re growing our housing team in Bournemouth, Christchurch and Poole, and are looking for Housing Officers who want to make a real difference to our customers and communities. This is a varied and rewarding role where you''ll be part of our friendly and supportive team of Housing Officers, Anti-social Behaviour Officers and Scheme Officers. You''ll working together to help customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods. You''ll manage your own diary, with a mix of working from home, time in our Hurn office and regular visits to customers, neighbourhoods, colleagues and partner agencies across the local area. The role As a Housing Officer at SNG, you''ll be a visible, trusted and proactive presence in your community. You''ll provide a professional, joined-up service across all aspects of tenancy and neighbourhood management. You''ll manage a busy and varied caseload covering all aspects of tenancy and neighbourhood management, including tenancy and leasehold matters, neighbourhood issues, anti-social behaviour, safeguarding, tenancy fraud, tenancy breaches or changes, and other issues that affect customers and the places they live. You''ll take full ownership of tenancy breach cases, including identifying issues, gathering evidence, agreeing proportionate action, and progressing legal escalation where formal action is required, working with colleagues and partner agencies to achieve safe, fair and sustainable outcomes. ..... full job details .....