Housing Officer

Pertemps are seeking a highly motivated and customer-focused Housing Officer to join a dynamic Housing and Neighbourhoods team. You’ll be responsible for managing a patch of tenancies and leasehold properties, ensuring residents receive an outstanding level of service and support.
This is a key frontline role focused on tenancy management, neighbourhood engagement, and resident wellbeing, helping to build strong, sustainable communities where people are proud to live.

Location: West London
Reporting to: Housing Manager
Contract: Full-time | On-Site x5 days a week

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About the Role

We are seeking a highly motivated and customer-focused Housing Officer to join our dynamic Housing and Neighbourhoods team. You’ll be responsible for managing a patch of tenancies and leasehold properties, ensuring residents receive an outstanding level of service and support.
This is a key frontline role focused on tenancy management, neighbourhood engagement, and resident wellbeing, helping to build strong, sustainable communities where people are proud to live.

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Key Responsibilities

Tenancy and Estate Management

- Manage a designated patch of tenancies, leases, and licences — ensuring compliance with tenancy/lease agreements.
- Conduct tenancy sign-ups, audits, and annual visits to ensure records and business intelligence are accurate and up to date.
- Investigate and resolve tenancy breaches, including illegal subletting, non-occupation, and unauthorised assignments.
- Serve legal notices (NTQ, NOSP, Section 21, NPP, NOE) and represent the organisation in court proceedings when required.

Neighbourhood and Resident Engagement

- Build strong, positive relationships with residents, leaseholders, and community partners to improve satisfaction and quality of life.
- Lead on estate inspections, walkabouts, and tenancy update visits to maintain safe and welcoming neighbourhoods.
- Support tenant and resident associations, encouraging participation in local service improvement and decision-making.

Vulnerability and Safeguarding

- Identify and support vulnerable residents, ensuring referrals to internal and external support services are made promptly.
- Respond sensitively to cases of domestic abuse, anti-social behaviour, and safeguarding concerns — ensuring a victim-centred and multi-agency approach.
- Convene case conferences, MARAC referrals, and multi-agency meetings where appropriate.

Void and Allocation Management

- Work closely with the Voids and Lettings teams to minimise rent loss and turnaround times.
- Conduct thorough sign-ups and settling-in visits to support residents in sustaining their tenancies.
- Promote housing mobility schemes (such as beneficial transfers and Homeswapper) to ensure effective use of stock.

Legal and Compliance

- Maintain a thorough understanding of housing law, tenancy legislation, and health and safety best practice.
- Work collaboratively with the Estates and Fire Safety team to identify risks and implement recommendations from Fire Risk Assessments.
- Ensure all housing management actions comply with relevant policies, procedures, and statutory duties.

Customer Service and Performance

- Respond promptly to resident enquiries, complaints, and MP/member correspondence within agreed timescales.
- Support continuous service improvement by identifying trends, feedback, and opportunities to enhance resident satisfaction.
- Represent the service in court, at tribunals, and at public meetings as required.

Team and Partnership Working

- Build effective relationships with internal teams, contractors, the police, voluntary sector organisation