Housing Officer

An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across the area. You will play a key role in delivering high-quality frontline housing management services within the community. Most of your time will be spent out on patch conducting visits, inspections, and resident appointments, with the flexibility to complete administrative tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch. Key Responsibilities of a Housing Officer:Provide day-to-day housing management support across designated neighbourhood patchesCarry out estate inspections, home visits, and resident appointmentsManage tenancy-related casework, ensuring accurate and timely record keeping using housing systems and CRM toolsComplete administrative duties efficiently alongside community-based workWork collaboratively with colleagues and partner agencies to deliver effective housing servicesInvestigate and manage anti-social behaviour (ASB) cases, taking appropriate enforcement action where requiredSupport tenants with tenancy sustainment, including sign-ups, welfare support, and signposting to relevant servicesMonitor and manage rent accounts, working with income teams to prevent and address arrearsIdentify safeguarding concerns and make ..... full job details .....