Housing Officer

The Housing Officer will oversee property management and tenant relations, ensuring compliance with industry standards while providing excellent service. This role is based in Salford and involves working.Client DetailsThe employer is a small-sized organisation operating within the technology and telecoms industry. They are committed to delivering innovative solutions while maintaining a focus on property management and tenant satisfaction.DescriptionManage a portfolio of residents and stakeholders, acting as the primary point of contact and building strong, trusted relationships. Lead the delivery of tenancy-related projects and service improvements, ensuring outcomes are achieved within agreed timescales. Conduct regular resident engagement and review meetings to understand needs, monitor progress, and address emerging risks. Deliver resident training, guidance, and support to maximise engagement with housing services and digital solutions. Identify opportunities to improve service delivery, tenant satisfaction, and operational performance across the housing portfolio. Work collaboratively with internal teams and external partners to resolve issues, coordinate actions, and achieve positive resident outcomes. Maintain accurate case records, prepare performance reports, and use customer insight to support continuous service improvement and tenancy success. ProfileA successful Housing Officer should have:Experience in property management or a related field.Knowledge of ..... full job details .....